Customer Success Manager - Norway

ChurchDesk is a fast-growing SaaS company helping churches work smarter through intuitive digital tools. We’re an ambitious, international team looking for people who want to make an impact while working in a supportive and collaborative environment.

We are looking for a proactive and relationship-driven Customer Success Manager to support our Norwegian churches and congregations. You will guide them through onboarding, adoption, and long-term success while acting as their trusted advisor and internal advocate.

Are you ready to take off?

About your new role

• Own and manage a portfolio of Norwegian churches as their primary point of contact.

• Build trust-based long-term relationships with both decision-makers (e.g., priests, churchwardens, council members) and day-to-day users (office staff, communications teams, volunteers).

• Act as the voice of the customer and help them reach their goals by maintaining sustainable relationships.

• Monitor customer health using data insights to identify risks, opportunities, and engagement needs.

• Map and understand stakeholder roles within each church to tailor onboarding, communication, and adoption strategies to their specific needs, responsibilities, and digital maturity.

• Proactively engage with leadership to help them translate church goals (community engagement, attendance, digital growth, fundraising) into measurable outcomes using ChurchDesk.

• 2–3 years of experience in Customer Success, Account Management, Sales or similar client-facing roles — ideally in a B2B SaaS environment.

• Brief understanding of church, nonprofit, or community-driven organisations (experience working with churches is a plus).

• High empathy and interpersonal skills — able to build trust with a diverse range of stakeholders (pastors, staff, volunteers, administrators).

• Proficiency with CRM systems such as HubSpot or Salesforce.

• Excellent communication skills and a proactive, self-starting mindset.

• Native or fluent Norwegian, with strong English communication skills.

What we offer

• An open, warm, and family-like work environment – you’re not just a number, but a valued part of the team.

• Beautiful, modern office spaces in Copenhagen and Berlin – central, vibrant, and well connected.

• Danish full-time model with 37.5 hours per week – more balance and more time for yourself.

• A transparent and supportive feedback culture – grow together, learn from each other, and communicate openly.

• Unforgettable team experiences – from company events to trips like sailing in Croatia, ski trips, and visits to our Copenhagen office.

• 30 days of vacation – because rest matters.

• Company pension scheme – we help you plan for the future.

About ChurchDesk

At ChurchDesk, we believe that the church plays an important role in society. Our platform is used by thousands of congregations to organise their work, improve communication with members, reach more people, and unlock new ways of fundraising.
Our customers are part of one of the largest and oldest institutions in the world: the Church. It is undergoing significant change to prepare for the future — and we are here to support that transformation. For churches across Europe, it is crucial to work more efficiently and stay connected to their members and communities.

ChurchDesk has been around for more than 10 years — evolving from a startup into an international company serving customers across Europe. And we’re just getting started!

We actively live our values in our daily work:

#challenge: We challenge ourselves — and our customers — to continuously improve. We work like a professional sports team: with ambition, discipline, and strong team spirit.

#dogoodbusiness: Doing good business is a marathon, not a sprint. It requires endurance, quality, and integrity — every single day.

#jointheride: The journey matters just as much as the destination. Be part of it, celebrate successes — and have fun! We value being together, especially in the office.